FREQUENTLY ASKED QUESTION’S

 
 

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General

Who is an LBB for?

Anyone who is fashion and beauty obsessed or curious. An LBB is also perfect for the fashionable guy or girl who loves surprise indulgences. Each LBB is a bespoke creation sourced and hand selected by our team of fashion and beauty savvy stylists.

Is an LBB purchase customized to the needs, wants and likes of the recipient?

Yes, where possible. We tailor each box to the recipients specified needs, likes, wants and location. This is where filling out a customer form really helps, as we gain all about the recipient from this. Don’t forget that purchasing an LBB is also a means to try new products and brands so our intention is to pleasantly surprise the recipient too.

Is the recipient advised ahead of time as to what will be included in their LBB?

Every LBB is a secret selection of opulent must-haves, this is part of the beautifully tailored indulgence LBB offers its customers.

From time to time we may reveal a few sneak peek’s of inclusions via our official social media instagram and facebook pages so be sure to follow Little Black Box for exclusive previews and more!

How does a recipient know if items are missing from their LBB once it is delivered?

Each LBB comes with a contents card, stating the name of the box and all items individually noted within. Each LBB is also properly packed and sealed with the outer packaging not being able to be tampered with without visible evidence of this.

How much in dollar value do the contents within an LBB add up to?

Items within an LBB add up to the cost you paid for it ie. if you purchase a $299 Must-Have Box the value of the contents within will have a minimum RRP of $299. Quite often an LBB will exceed it’s RRP value so in turn you get even better value for your purchase.

Do I have to fill out a customer form?

Absolutely not, the customer form is more a means to get to know the recipient better including their likes, wants and personal taste. It is not imperative in order for an incredible LBB to be received.

Perhaps you may not want our sourcing and selecting swayed by anything specific, it’s entirely up to you. In this case pieces sourced and selected will be reflective of items that are non-size specific ie. one size fit all and non skin-type specified ie. suitable for all skin-types etc. Rest assured that any services within will still be specific to the recipients location and the LBB received will be just as fabulous as those with specifics advised.

Can I use my purchase of an LBB as a means to have a stylist shop for a complete outfit or look on the recipients behalf?

Unfortunately not with our boxes, but fortunately you can via The Style Agency’s Personal Styling Services where the recipient can have the option of being present or not. Click here to view a full list of The Style Agency’s Women’s Personal Styling Services and here for Gents.

DELIVERY & MISSING OR DAMAGED GOODS

Delivery Cost

All LBB’s come with a standard set delivery cost of AUD19 that includes insurance to the value of the box paid for. See below for our re-delivery terms and conditions. Note that we also offer a pick up option from Sydney's CBD. Pick up is available from 7am-10pm 7 days per week. This is a great option if you're located within Sydney and wish to avoid any shipping fee's.

How long until the LBB arrives once I’ve made payment?

This all depends on the location where the LBB is being sent to. All LBB’s are dispatched from Sydney and are usually dispatched within 24 hours of receipt of filled in client form (should you opt for one to be filled out).

Regardless of providing you with an estimate we cannot guarantee a specific time and date of delivery because our bespoke box's are personally tailored and thus are not stock items for all and require careful sourcing and selection by a stylist. We also use a third party transport service (usually courier) and they cannot guarantee us any specific timings.

Means Of Delivery

Depending on your location your LBB will either be sent via courier (for all major Australian cities) or Australia Post Trackable Service (regional and outer areas that couriers aren't available to deliver to), both are a premium, trackable services that include insurance and may require signature on delivery. If your LBB is going to a Sydney Metro area (within 20KM's of Sydney's CBD) someone from our team may personally deliver. LBB's are delivered Monday to Friday during business hours (excluding PO Box’s), so please make sure the delivery address you request delivery to has someone there during those times and days. If the recipient works full time, we recommend having the LBB delivered to their work address, this also allows for someone else to sign for the LBB on their behalf. You are also welcome to request an Australia Post delivery where it can delivered to the closest post office should you prefer.

Should you require a re-delivery

For courier deliveries: this is free of charge just once after the first initial delivery attempt. A calling card will be left and the recipient will need to call the provider noted to arrange a suitable time and day for re-delivery.

For Australia Post deliveries: A calling card will also be left which will advise of the nearest post office outlet where the LBB will be available for collection. A re-delivery is not an option and pick up is at the recipients own efforts.

LBB do not take responsibility for returned LBB’s where addresses have been entered incorrectly by the purchaser at the time of purchase or on a client form, or if the recipient fails to pick up their LBB from their specified deliverery address be it local post office or courier following attempted delivery. LBB do not replace these in this instance.

Tracking

Once your LBB has been dispatched you will receive an email that contains your tracking number along with ETA and link to where you can track your LBB and view it’s transit progress. Please ensure we have a valid email address for you at all times.

Should your email address change at any time, please notify us of your new one ASAP or provide us with a personal email address (which you check regularly) at purchase rather than a work email which may change.

Damaged goods

All LBB inclusions are thoroughly assessed before being packed and dispatched to you, this ensures that the items within your LBB received are in perfect condition before they’re dispatched, however damages can happen in the delivery process. Please notify us within 5 days of receiving your LBB should any items within your LBB be badly damaged.

You will need to formally advise us of any damage via our Damaged Goods Form (DGF). You will need to email or phone us requesting a DGF where you will need to include a photograph of the item/s damaged. Following receipt of your filled in DGF, we will assess this and respond via email with our intended action.

Exact replacement (should it still be in available) or substitute item (of same or greater value) will then be sent to you. Please note that any replacement requests must be received within 5 days of you receiving the damaged product/s in question.

Missing LBB

Please notify us via email should your LBB delivery be more than 5 days overdue from the delivery date specified within your confirmation email received upon dispatch. You can also view the status and whereabouts of your delivery via the online tracker. A link will be provided within your delivery dispatch email that you receive with every LBB being dispatched to you.

Should we find that your LBB is lost in transit without a reasonable delivery time expected we will then send you another LBB as a replacement at no cost to you.

Do you send LBB’s overseas?

No LBB are exclusive to Australian residents only.

Can I state a PO Box as a delivery address?

Yes you can.

ExchaNges, REturns & Refunds

Our team of fashion and beauty savvy stylists do their best to introduce their box recipients to the latest products and styles which are relative to their needs, body-shape, colour palette, wants and personal taste, and all within an allocated box spend. Please note that returns or exchanges for goods without fault or size issue cannot be accepted.

LBB offer exchanges when it comes to size only for fashion goods, meaning that the same item can be exchanged for a difference in size (should it still be available), NOT style. This however is at the cost of the LBB receiver for both returns to LBB and then dispatch back to them with the new size.

Please contact us to arrange any such exchanges within 5 days of receiving your LBB. Note that any item/s requiring exchange must be unworn and in brand new condition (as received with relative tags attached).

LBB only offer returns on goods that are deemed to be faulty or damaged in transit. Please refer to the above section, Damaged Goods for more about this including our conditions and steps required.

In the unlikely event that you’re not satisfied with your LBB received, please do not hesitate to contact us via the contact us form or give us a call to discuss, and we will endeavor to correct any shortcomings. 

Please note that LBB do not offer refunds.

PURCHASING AN LBB AS A GIFT for someone else

I am buying an LBB for someone else, how do I do this?

The same way you would for yourself, through the “Get Your LBB” icon on the homepage of the LBB website. During the purchase process there is an option to specify if the LBB is for yourself or for someone else. Please ensure that you list the recipient’s details in the delivery areas unless you would like it come to you.

Who fills out the customer form, the gift recipient or myself?

You do on their behalf after checkout. You are then provided a link to the customer form where you will need to add your receipt number (which will be clearly noted on your receipt that is immediately emailed to you after purchase) and answer a few questions. This ensures that the contents within the LBB are personally tailored to the recipient’s needs, wants and likes and so we can get to know them a little better for product sourcing and selection’s.

Can I pay for an LBB but hold off on filling out the customer form and instead have the recipient fill this out?

Yes you can but you need to advise us of this right after check out via the contact us form and state your purchase details within.

I’m not sure that I will know specifics about the gift recipient such as likes, sizing, skin-type etc and thus, can I skip filling out a customer form?

In-deed you can, and even if you just prefer not to fill out a customer form that is absolutely fine too. In this case pieces sourced and selected will be reflective of items that are non-size specific ie. one size fit all and non skin-type specified ie. suitable for all skin-types etc. Rest assured that any services within will still be specific to the recipient’s location and the LBB received will be just as fabulous as those with specifics advised.

From the sophisticated look of our luxurious and hand tied ribboned boxes to the bespoke inclusions within and ease of ordering, the Little Black Box experience has been designed to take the hard work and complexity out of choosing the perfect gift for someone with impeccable taste.

When can the gift recipient expect to receive their LBB once I have made payment?

This depends on the delivery location (where it is being sent to). All LBB’s are dispatched from Sydney and like when purchasing for yourself, LBB’s are usually dispatched within 24 Hours of client form receipt (should you opt to fill one out). If we are experiencing extended delays we will advise of this on the LBB checkout page which can be seen prior to payment. You will receive a confirmation email following your purchase with an ETA within.

Regardless of providing you with an ETA we cannot guarantee a specific time and date of delivery because our bespoke boxes are personally tailored to the recipient and thus are not stock items for all and require careful sourcing and selection by a stylist.